Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure a hassle-free experience. Please review the following guidelines regarding returns:

1. Eligibility:

   • Products must be returned within 15 days from the date of purchase.
   • The item must be in its original condition, unused, and in its original packaging.
   • Proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Return Process:

   • To initiate a return, please contact our customer service through Instagram @anhe.shop or email us at hola@anhe.mx or visit our website's Returns section.
   • Provide the necessary details, including your order number, reason for return, or photos and any relevant information.
   • Our customer service team will guide you through the return process and provide you with a return authorization, if applicable.

3. Return Shipping:

   • The customer is responsible for the cost of return shipping $150 mxn, unless the return is due to a defective or incorrect item received.
   • We can generate a shipping guide for you to send us the package or you can send us one of your choice.
   • We recommend using a trackable shipping method to ensure the safe return of the product.
   • Please securely package the item to prevent damage during transit.

4. Refund or Exchange:

   • Once we receive the returned item and verify its condition, we will process your refund or exchange.
   • Refunds will be issued to the original payment method used during the purchase.
   • Exchanges will be subject to product availability. If the requested item is unavailable, a refund will be issued instead.

5. Non-Returnable Items:

   • Certain items are non-returnable for hygiene or safety reasons. 

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer service team immediately.
   • Provide detailed information and, if possible, include photographs of the damaged or defective product.
   • We will arrange for a replacement or refund, including any applicable return shipping costs.

Please note that this return policy applies only to purchases made directly from our store. If you purchased our products from a third-party retailer, please refer to their return policy.

If you have any questions or need further assistance regarding our return policy, please contact our customer service team. We are here to help and ensure your satisfaction.